Incident Command Management & On-Call Workflows
Incidents are inevitable. How you handle them determines the impact on your customers.
Incident Command System (ICS)
ICS is a standardized approach to the command, control, and coordination of emergency response.
Roles in an Incident
- Incident Commander (IC): Holds high-level state, assigns tasks, and drives the incident to resolution.
- Operations / Subject Matter Expert: Executes tasks to investigate and mitigate the incident.
- Communications Lead: Communicates internally and externally about the incident status.
On-Call Workflows
Managing alert fatigue, scheduling hand-offs, and ensuring actionable alerts are routed appropriately.